Billing Issue Of Enterprise Account

[MizanIftee]

🏷️ Discussion Type

Bug

Body

Hi Team
We have transferred our org CHEQ Lifestyle Technology, Inc under 365 Retail Markets Enterprise from CHEQPlease Enterprise account at Sept 14th 2026
But we have got bill still today for CHEQPlease Enterprise Cause we have some unaffiliated member under that enterprise.

How could we get the refund of those billable things. We have created support ticket but no response. ticket No [ https://help.github.com/ticket/enterprise/216628/4854471 ]
Also, should we remove those unaffiliated members and close the Enterprise account. If we do that how could we get the refund amount.

Br
Iftee
github-CHEQPlease-receipt-2026-10-13.pdf

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[queenofcorgis]

Hi @MizanIftee,

This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!